Question 1

How long does it take to get my clothes back?

Accepted Answer

Your laundry bag is processed within one working day of arrival. We then schedule delivery on our set route. Need an exception? Let us know — there's almost always something we can arrange.

Question 2

How do I make an appointment?

Accepted Answer

Sign up via the form on our website. Already a customer? Just send us an email or speak to your driver.

Question 3

Same-day service — is that possible?

Accepted Answer

Yes — but because it requires an extra trip, we charge for it. Let us know in time and we'll arrange it.

Question 4

What's the difference between mixed and sorted laundry?

Accepted Answer

With mixed laundry we wash everything together — quick and economical. With sorted laundry we split by colour or temperature so whites stay white and colours keep their vibrancy. For mixed coloured and white loads we always recommend sorted laundry.

Question 5

Can I hand in different types of laundry to be washed together?

Accepted Answer

Of course. Note: items we iron for you are charged per piece — those don't count towards the bag.

Question 6

What temperature do you wash at?

Accepted Answer

By default we wash at low temperature — better for your clothes and the environment. Need certain items washed hotter? That's possible via our sorted laundry.

Question 7

Are prices including or excluding VAT?

Accepted Answer

For private customers all prices are including VAT. For business customers it depends on the contract — quotes and invoices always state this explicitly.

Question 8

What does your service cost?

Accepted Answer

We offer fixed subscriptions for both private customers and businesses, plus per-item rates for individual services. Our pricing page has a full overview — no hidden fees.

Question 9

How do I pay?

Accepted Answer

You'll receive an invoice by email. For subscriptions we use direct debit or iDEAL — so you don't have to think about it.

Question 10

When does my subscription start?

Accepted Answer

Your subscription begins on the day we first come to pick up your laundry. The term runs from that moment.

Question 11

What's the notice period?

Accepted Answer

The initial subscription term is 3 months. After that it continues monthly with a 1-month notice period. Cancellation is by email — that's enough.

Question 12

Is my laundry washed together with other people's?

Accepted Answer

No. Each laundry bag is processed separately — your laundry always stays yours. That eliminates any chance of mix-ups.

Question 13

How does the pickup-and-delivery service work?

Accepted Answer

We pick up your bag on the agreed day and bring it back clean. Subscribers get a set route with a set day, so you never have to schedule it.

Question 14

Can I drop off and pick up myself?

Accepted Answer

Yes. Our service room is accessible via licence-plate recognition 24/7. Ideal if you want to drop off or collect outside office hours.

Question 15

What if I'm not home during delivery?

Accepted Answer

We bring it to a pre-agreed spot — neighbours, the service room, or a safe place at your home. If we have to make a second delivery attempt we charge €12. Agreeing on a fixed spot avoids that hassle.

Question 16

What should I put my laundry in?

Accepted Answer

In the sturdy Wastas bag you receive on your first pickup. It comfortably fits a normal week's wash, and it lasts a long time.

Question 17

How will I know you're on the way?

Accepted Answer

Just before we arrive you'll get an SMS notification. Please allow for a margin of around half an hour — traffic and route congestion can affect timing.

Question 18

I've scheduled an appointment. What happens next?

Accepted Answer

We pick up your bag at the agreed time. If anything changes in the planning we proactively get in touch, so you're never caught out by surprises.

Question 19

Do you operate on public holidays?

Accepted Answer

Our evening routes run as scheduled. Morning routes that fall on a public holiday are moved to the next working day — so your laundry doesn't sit idle.

Frequently asked questions

General questions

Subscriptions & payment

Pickup & delivery

Frequently asked questions

No time to do laundry? We're happy to help.